cx FAQ — All Answers from Deposits to VIP

The minimum deposit amount for every payment method at cx is ৳300. Whether you deposit via bKash, Nagad, Rocket or bank transfer, you need to start with at least ৳300. Worth noting: your first deposit can earn a 120% bonus of up to ৳15,000 — for example, deposit ৳1,000 and get ৳1,200 bonus, giving you a total balance of ৳2,200.

Yes, you can deposit at cx directly with Nagad. First log in to your account, then go to the deposit option and select Nagad. Follow the instructions shown there to complete payment through the Nagad app or USSD. The minimum amount is ৳300. Funds are usually added to your account within a few minutes.

Wait a few minutes first. If the balance still has not appeared, take a screenshot of the payment and note the transaction ID, then contact cx via live chat or email. If you give the support team the transaction date, amount and payment method name, the issue can be resolved quickly.

cx does not apply any charges or fees of its own for deposits. However, the payment provider you use — bKash, Nagad, Rocket or your bank — may apply its own transaction policies. Check the terms of the relevant payment service for details.

Yes, cx accepts bank transfers. You can transfer from Dutch-Bangla Bank, Islami Bank or any major Bangladeshi commercial bank. The minimum deposit for this method is the same — ৳300. Bank transfers may take slightly longer to process, so keep your transaction reference number safe.

Yes, cx customer support is available seven days a week, twenty-four hours a day — that is 24/7. If you run into a problem at night or on a holiday, you will not have to wait for help. Start a live chat or send an email — any time.

The cx support team provides service in both Bengali and English. Support in Bengali is available for Bangladeshi players, so there is no language barrier. Write in your own language in live chat and you will get a reply in the same language.

To get a faster resolution, have the following information ready before contacting support:

• Your cx account username or registered email
• A brief description of the issue and when it occurred
• Transaction ID and screenshot for any deposit or withdrawal
• Which device and browser you are using

cx currently offers two support channels:

• Live chat — click the chat icon on any page of the site to speak directly with an agent. This is the fastest method.
• Email — contact cx by email to describe a detailed issue (find the email address in the contact section of the cx site).

There is no phone number or hotline — all matters can be handled through the two channels above.

At cx, withdrawal requests are generally processed within 30 minutes to 3 hours. If more time has passed, contact the support team via live chat with your transaction ID. The minimum withdrawal amount is ৳800 — you can withdraw via bKash, Nagad, Rocket or bank transfer.

The cx VIP program has five tiers, each with a different weekly cashback rate:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

Your VIP tier at cx improves by playing regularly and actively. The more consistently you play, the sooner you can reach the next tier. Slots, live casino or sports betting — all types of game participation count toward tier progress. Contact live chat to find out about your specific progress.

Weekly cashback is calculated on your net loss for that week — meaning the tier rate is applied to what remains after subtracting total winnings from total losses. Example: a Gold (0.5%) member with a net loss of ৳20,000 in a week receives — ৳20,000 × 0.5% = ৳100 cashback (the maximum limit for that tier).

Alongside weekly cashback, cx VIP members enjoy priority customer service, special promotions and offers, and exclusive benefits at higher tiers. Diamond tier members receive the highest level of attention and dedicated personal support. See the cx VIP page for the full list of benefits.

You become eligible for the cx birthday bonus automatically on the birthday date provided at registration. If your account is active, you can claim this reward once a year — up to ৳2,000, with 10x wagering requirement. You can contact live chat before your birthday to confirm.

Yes, cx works fully on both Android and iOS. When you open the site in a mobile browser it adjusts automatically to fit the screen. An Android APK and an iOS app are also available — download them through the official channels.

To add cx to your mobile home screen, open the site in Chrome or Safari. Then:

• Android Chrome: menu (three dots) → "Add to Home screen" → enter a name and tap "Add".
• iPhone Safari: Tap the Share icon → "Add to Home Screen" → "Add".

After that, you can open cx directly from your home screen just like an app.

If pages are loading slowly, first clear your browser cache. In Chrome go to Settings → Privacy and Security → Clear browsing data → Cached images and files. Then refresh the page. If the problem continues, check your Wi-Fi or mobile data connection and make sure your browser is updated to the latest version.

If the connection drops, the result of the round in progress is saved on the server. Log back in after reconnecting and you will see the latest state of the game. In slots or live casino games the round generally completes on its own. If anything seems wrong, contact live chat with the game name and time.

Decimal odds are a multiplier showing the total return per unit staked, including your original stake. Example: Team A's odds are 2.25 and you bet ৳200 — if you win, you receive ৳450 (৳250 profit + ৳200 original stake). Similarly, decimal odds of 1.50 mean a ৳200 bet returns ৳300 if you win (৳100 profit). Decimal format is the easiest for comparing all odds.

Yes, cx offers betting on BPL, IPL, ICC T20 World Cup and other international cricket events. You can also bet on Bangladesh Tigers matches. Example: in a limited-overs match with Team A at 1.80 and Team B at 2.00 — bet ৳1,000 on Team B and if Team B wins you receive ৳2,000 (৳1,000 profit).

In an accumulator bet, the odds of all selections are multiplied together. Example: three selections at decimal 1.40, 1.70 and 1.80 — combined odds 1.40 × 1.70 × 1.80 = 4.28 (approximately). A ৳100 bet returns ৳428 if all three selections win. However, if even one loses you lose the full ৳100 — higher risk, higher return.

In live in-play betting you can place bets in real time while the match is ongoing. Odds change as the match progresses, so quick decisions matter. Once an over begins, the odds for the next ball may be different. The cx live betting section offers in-play markets for cricket, football and other sports.

Yes, cx has a special offer for cricket fans — cx Cricket Bumper Offer: Deposit to bet on cricket events and get a 40% bonus once per week, up to ৳6,000, with 12x wagering and a minimum deposit of ৳300. Example: Deposit ৳2,000 and receive a ৳800 bonus, with ৳9,600 wagering required.