cx Privacy Policy

Scope of Data Collection

When you register an account and use our services at cx casino, we collect various types of personal information. This collection is carried out solely for the purposes of providing services, verifying accounts, and processing transactions securely.

1.1 Identity Information

The following information is collected directly from you at the time of registration:

• Full name (as per National ID card or birth registration certificate)
• Date of birth (for 21+ age verification)
• Mobile number and email address
• Residential address
• National ID card or passport number (where required)

1.2 Financial Information

To process deposits and withdrawals, we store information related to your chosen payment method. This may include bKash, Nagad, or Rocket account numbers, or bank account details. We never store your complete financial credentials.

1.3 Activity Information

Your site usage history, betting records, gameplay patterns, and transaction details are automatically saved as logs. This information is used to improve service quality and prevent fraud.

Methods of Data Collection

cx collects your information only through transparent and consent-based means. The main methods of data collection are described below:

2.1 Directly Provided Information

We store information you provide yourself through registration forms, account verification processes, live chat conversations, and email messages.

2.2 Automated Collection

When you use the cx casino website or mobile app, the following information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Time of site access and page view history
• Referral source (where you came from before visiting the site)

2.3 Information Received from Third Parties

We may receive limited supplementary information through identity verification services, payment processors, and fraud detection agencies. Such information is always obtained in compliance with applicable regulations.

Purpose of Data Use

cx uses collected information only for specific, lawful, and clearly defined purposes. Each purpose is stated plainly below:

3.1 Service Operations

• Account creation, management, and verification
• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Maintaining gaming history and transaction records

3.2 Security and Compliance

Your information is used to protect your account from unauthorized access, to verify identity for fraud and money laundering prevention, and to confirm account age (ensuring 21+ compliance). This verification process is also part of complying with cx's Terms and Conditions.

3.3 Communication and Support

Your contact information is used to communicate with you via live chat, email, or in-app messages, to resolve issues, and to send important service-related notifications.

3.4 Service Improvement

Aggregated (non-personally identifiable) data is used to analyze usage patterns and improve the site's performance and user experience.

Sharing Data with Third Parties

cx does not sell your personal information or share it with third parties for any commercial purpose. However, limited information sharing may be necessary in certain situations to provide our services:

4.1 Payment Processors

Information required to complete transactions is shared with the service providers of your chosen payment method, including bKash, Nagad, Rocket, and bank transfers. This sharing is limited strictly to what is needed for the transaction.

4.2 Game Providers

Some technical information may be shared with our game partners, including Pragmatic Play, Evolution, JILI, and PG Soft, to keep games running properly. However, this information does not reveal personal identity.

4.3 Legal Obligations

We may be legally required to disclose information in response to applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such cases, only the minimum necessary information is disclosed.

4.4 Technology Service Partners

Hosting, analytics, and security service providers may process data on behalf of cx. These partners are bound by strict data protection agreements and may not use the information beyond our instructions.

Data Storage and Security

cx applies industry-standard technical and organizational measures to ensure the protection of your information.

5.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Data stored in a secure server environment
• Regular security audits and vulnerability testing
• Unauthorized access detection systems
• Two-factor authentication (OTP) support

5.2 Data Retention Period

Data is retained for as long as your account remains active and for as long as required to meet applicable legal obligations after that. Unnecessary data is securely deleted following a request to close an account.

5.3 Response to a Data Breach

In the event of a data breach, cx will notify affected users as quickly as possible and take immediate steps to limit the damage.

Cookies and Tracking Technology

cx casino uses cookies and similar technologies to improve the performance of the website and app.

6.1 Types of Cookies

• Essential Cookies: Required for maintaining login status, security verification, and basic site functions.
• Functional Cookies: Remember your language preference, theme settings, and other site habits.
• Analytics Cookies: Collect aggregated data to understand site usage — no personal identity is attached.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may prevent some core features of the site from working.

Your Rights and Controls

Every user registered on the cx platform has the following rights regarding their own information:

7.1 Right to Access Information

You may request details of the personal information we hold about you at any time. This request can be made via live chat or email.

7.2 Right to Correct Information

If any stored information is incorrect or outdated, you may request a correction. Information will be updated after identity verification.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, it is our legal responsibility to retain some information for a set period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or offers, you may change this preference at any time through your account settings or via our support team. This will not stop you from receiving important service-related notifications.

To learn more about cx's services, read our About Us page, which describes the platform's goals and values.

Protection of Minors

cx casino takes a firm stand against gambling or betting by minors. This platform is for persons aged 21 and above only.

8.1 Age Verification

Age is verified at registration and before the first withdrawal. We do not knowingly collect information from anyone under 18. If we suspect that a minor has provided information, that account is immediately suspended and a verification process is initiated.

8.2 Responsible Gaming

Beyond age and identity verification, cx actively works to ensure responsible gaming. Detailed guidance on related matters is available in our Responsible Gaming section.

Policy Changes

cx reserves the right to update this privacy policy based on business changes, technological developments, or legal requirements.

9.1 Notification of Changes

If any significant changes are made, a notification will be sent to your registered email and clearly announced on the site. The date of the change will be noted at the top of the page under "Last Updated".

9.2 Meaning of Continued Use

Continued use of the platform after an updated policy is published will be taken as your agreement to the new policy. If you do not agree to the changes, you may request to close your account.

Contact & Support

For any questions, requests, or complaints regarding the Privacy Policy, please contact our support team.

10.1 Contact Methods

• Live Chat: 24 hours, 7 days a week — in both Bengali and English
• Email: [email protected]

For answers to common questions, read our FAQ section, where detailed answers to common questions about accounts, payments, and security are provided.

We take every request seriously and try to respond as quickly as possible. Your privacy and data security are cx's highest priority.