cx Responsible Gaming
Entertainment is truly enjoyable only when it stays within control. cx believes that every player's safety and wellbeing comes before everything else. On this page you will find how to set limits, which signs indicate a warning, and where to get help if needed.
What responsible gaming is and why it matters
Online casino and sports betting are a form of entertainment — not a guaranteed way to earn money. Responsible gaming means deciding for yourself how much time and money you will spend, and sticking to that decision. At cx, you can set deposit limits, bet limits, and session time limits directly from your account.
Gambling can become addictive. For some people, chasing losses by placing increasingly larger bets is a well-known sign of problem gambling. cx's Terms and Conditions clearly state that the platform is intended for entertainment only, and every player should play within their financial means.
If you ever feel that gambling is affecting your daily life, relationships, or finances, contact cx's 24/7 live chat or email support right away. Our team is ready to help you in both Bangla and English.
Core principles of responsible gaming
- Do not spend beyond your set budget
- Take a break after a set period of time
- Do not place more bets after a loss
- Avoid playing with borrowed money
- Do not play when you are upset or under stress
- Ask for help when you need it
Tools for setting your own limits
cx gives you the ability to define your own playing boundaries. Apply these limits at any time from your account settings.
Deposit limit
Set a maximum deposit amount per day, week, or month. Once you request an increase to a limit, it takes 24 hours to take effect, but a reduction applies immediately.
Bet limit
Set a maximum amount per bet. This protects against large single bets and gives you the chance to play for longer.
Session time limit
Set a time limit for how long you play in one sitting. When the time is up, you will be prompted to take a break.
Loss limit
Set the maximum amount you can lose within a given period. When this limit is reached, your session will end automatically.
Break mode
If you want to take a break for a few days, you can put yourself on a temporary break from 24 hours up to 6 weeks. During this time, no deposits or bets can be placed on your account.
Self-Exclusion
If you are experiencing long-term problems, you can have your account fully closed for 6 months or more. Submit a self-exclusion request via live chat or email.
Recognise the signs of problem gambling
If any of the signs below appear in yourself or someone you know, help should be sought right away.
Ask yourself these questions
cx's FAQ section has more detailed questions and answers on responsible gaming. In the meantime, consider the questions below for a quick self-assessment.
If more than two of these questions have a "yes" answer, it is time to seek help.
Where to go for help
Asking for help is not a weakness — it is the first courageous step. Alongside cx's support team, your family and professional counsellors are also there for you.
cx live chat support
Contact cx's 24/7 live chat. Support is available in both Bangla and English. Start a chat any time for help with self-exclusion or setting limits.
Email Support
Send an email directly to cx's support team. Your concerns will be handled professionally and in confidence. Email address: [email protected]
Family and friends
Talk to a close family member or a trusted friend. Support from someone you know is often the most effective way to address a problem.
Professional psychologist or counsellor
Consult a professional mental health or addiction specialist. Mental health services are available at various government and private hospitals in Bangladesh.
Community support groups
There are various support groups for people dealing with addiction. These groups provide a safe environment to share experiences and help one another.
cx's commitment to player protection
cx is not just a gaming platform — it is a responsible entertainment service. We believe that protecting players' wellbeing is the foundation of a lasting relationship. To that end, we regularly improve our protection tools and train our team.
On cx's About Us page, you can learn more about how we work to create a safe environment. Our support team is always by players' side to help them make the right decisions.
- Age verification is mandatory for every account
- Self-exclusion requests take effect within 24 hours
- Automatic alerts for suspicious behaviour
- Limit reductions take effect immediately
- 24/7 support in Bangla and English
- Player information is kept completely confidential